Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization's quality management system and is a key element in the ISO 9001 QMS, ISO 27001 ISMS and CMMI Standard.
Audits are an essential management tool to be used for verifying objective evidence of processes, to assess how successfully processes have been implemented, for judging the effectiveness of achieving any defined target levels, to provide evidence concerning reduction and elimination of problem areas.
For the benefit of the organisation, quality auditing should not only report non-conformances and corrective actions, but also highlight areas of good practice. In this way other departments may share information and amend their working practices as a result, also contributing to continual improvement.
The processes and tasks that a quality audit involves can be managed using a wide variety of software and self-assessment tools. Some of these relate specifically to quality in terms of fitness for purpose and conformance to standards, while others relate to Quality costs or, more accurately, to the Cost of poor quality.
In analyzing quality costs, a cost of quality audit can be applied across any organization rather than just to conventional production or assembly processes.
When PCS team engages itself in the role of consulting with clients, a strong Internal and External Audit process is always on focus. Strength of IA and EA processes ensures that all the defined processes are followed and adhered as well. Entire QMS of an organization is structured in such a way that every process results in its own checklist for the user to ensure compliance by themselves first, even before the processes are audited.